Illuminate offers technical support via email and chat on weekdays from 9 AM to 5 PM eastern time. We are committed to answering all communications within 24 business hours (i.e. the next business day if an email is sent during a weekend). However, some issues may take more than one day to resolve.
By technical problems we mean the following issues:
Questions about an individual transaction in your account.
Questions about how to transfer into or out of your Illuminate account.
Questions about finding resources on our site.
We also offer a comprehensive and easy to navigate list of FAQs on all facets of our service.
We specifically do not offer the following types of support:
Investment advice, either related to our service or others.
Performance guarantees or virtually any other guarantee such as the timing of an investment or withdrawal.
Financial planning advice. Our planning features are intended to serve this purpose.
Transaction requests. All transaction requests (including withdrawals) must be requested via our app.
Shadowing clients to ensure they properly use our application to perform a transaction.
You are welcome to email us at [email protected].