An OTP (One-Time Password) is a temporary, unique code that we send to your email to verify your identity when you log in, especially from a new device or location. This added layer of security helps protect your account from unauthorized access.
You might have received an OTP if:
You’re logging in from a new or unrecognized device.
There’s been an attempt to log in from an unusual location.
You’re updating sensitive account information.
You’ve requested a security check on your account.
How Does the OTP Process Work?
Login Attempt: When you try to log in or make changes to your account, we check if the action requires extra verification.
OTP Sent: If additional verification is needed, we send a six-digit OTP to your registered email address.
Enter OTP: You’ll be prompted to enter the OTP on the login screen to confirm it’s really you.
Access Granted: Once you enter the correct OTP, you’ll be able to complete your login or action.
This process helps ensure that only you, or someone you authorize, can access your account.